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- Are all your garments Made in the U.S.A.?
- What is the minimum to buy from AKWA?
- Can you add pockets to any garment and what is the minimum?
- Do you offer embroidery?
- Is screen printing suitable on any AKWA garment?
- How do I set up an account with AKWA?
- What if I am a new customer and need my order to ship out the same day,
is this possible?
- How can I check pricing, stock, or status of my order?
- What is your return policy?
- How can I purchase AKWA merchandise?
- What credit cards do you accept?
- How do I find distributors near me that carry AKWA?
- Are you an ASI or PPAI member?
- If I place an order today, how soon can you ship it out?
- May I use my own shipping carrier?
- Where do you source your fabrics?
- Do you keep all your items in stock?
- What if I place an order and you are out of stock. How long will it take to replenish inventory?
Are all your garments Made in the U.S.A.?
ABOUT 70% (The other 30% are IMPORTED)
*In our catalog, the American flag icon is your guide to U.S.A. made products.
What is the minimum to buy from AKWA?
There is no minimum!
Can you add pockets to any garment and what is the minimum?
As long as the garment is U.S.A. made, we can do it. Extra charges of $5.00, $4.00, or $3.00 per piece will apply, depending on quantity.
No minimum is required to add pockets.
Do you offer embroidery?
Yes. Please contact customer service for details.
Is screen printing suitable on any AKWA garment?
Some fabrics may not be suitable for this type of job; therefore, we recommend testing a fabric swatch before proceeding with screen printing.
How do I set up an account with AKWA?
- Fax credit application and indicate the type of business (RESALE # required if CA customer). If Net 30 Day terms are requested, please allow at least 5 business days for a response.
- After processing the credit application, an AKWA customer service representative will inform the applicant with the status.
What if I am a new customer and need my order to ship out the same day, is this possible?
Yes. As long as you fax over your credit application and you provide a credit card or decide to do C.O.D. Cashier’s Check, we will be glad to ship your order out the same day.
How can I check pricing, stock, or status of my order?
You can visit www.AKWA.com or call any customer service representative.
What is your return policy?
- All returns require a return authorization. Please contact our customer service department.
- Sample returns must be made within 30 days of shipping.
- A 20% restocking fee plus freight at customer's expense will be charged on all other returns. Claims for packing errors or defective merchandise must be made within 5 days of receipt.
- No returns on decorated or washed merchandise. Shipment should be inspected carefully prior to decorating.
How can I purchase AKWA merchandise?
What credit cards do you accept?
We accept American Express, Discover, MasterCard, and Visa.
How do I find distributors near me that carry AKWA?
At this time, no distributors carry the AKWA line. Please call our office direct for assistance.
Are you an ASI or PPAI member?
Yes, our ASI# is 33280 and our PPAI# is 205981.
If I place an order today, how soon can you ship it out?
Most of our orders ship out the same day. If there is a credit issue, we will notify you immediately.
May I use my own shipping carrier?
Yes, you may.
Where do you source your fabrics?
It depends on the style. Some fabrics are imported and some are made here in the U.S.A.
Do you keep all your items in stock?
Yes. It is recommended you call and check stock prior to placing your order.
What if I place an order and you are out of stock. How long will it take to replenish inventory?
Depending on the quantity and country of origin, it is as follows:
- For U.S.A. made products, please allow 4-5 weeks.
- For Imported products, please allow 8-12 weeks.
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