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FAQ: Frequently Asked Questions about AKWA

Are all your garments Made in the U.S.A.?

Yes, effective 2015 all items are USA made.

What is the minimum to buy from AKWA?

There is no minimum!

Can you add pockets to any garment and what is the minimum?

Yes, we can do it. Extra charges of $5.00, $4.00, or $3.00 per piece will apply, depending on quantity. No minimum is required to add pockets.

Do you offer embroidery?

Yes. Please contact customer service for details.

Is screen printing suitable on any AKWA garment?

Some fabrics may not be suitable for this type of job; therefore, we recommend testing a fabric swatch before proceeding with screen printing.

How do I set up an account with AKWA?

Send credit application and indicate the type of business (RESALE # required if CA customer). If Net 30 Day terms are requested, please allow at least 5 business days for a response. After processing the credit application, an AKWA customer service representative will inform the applicant with the status.

What if I am a new customer and need my order to ship out the same day, is this possible?

Yes. As long as you send over your credit application and you provide a credit card or approve C.O.D. Cashier Check terms, we will be glad to ship your order out the same day.

How can I check pricing, stock, or status of my order?

You have to be an existing customer to review price, stock, etc.

What is your return policy?

All returns require a return authorization. Please contact our customer service department. Sample returns must be made within 30 days of shipping. A 20% restocking fee applies to all returns made within 30 Days of shipment. Customer pays for freight to return, Restocking fee may apply and claims for packing errors or defective merchandise must be made within 5 days or receipt. No returns on decorated or washed merchandise. Shipment should be inspected carefully prior to decorating.

How can I purchase AKWA merchandise?

Call, email, or you can download Order Form, fax it or email to

What credit cards do you accept?

We accept American Express, Discover, MasterCard, and Visa.

How do I find distributors near me that carry AKWA?

Contact us and include your address and contact information so we can refer a distributor(s) to you.

Are you an ASI or PPAI member?

Yes, our ASI# is 33280 and our PPAI# is 205981.

If I place an order today, how soon can you ship it out?

Most of our orders ship out the same day. If there is a credit issue, we will notify you immediately.

May I use my own shipping carrier?

Yes, we prefer UPS for ground shipments. However, a Fedex account# is accepted for Air shipments.

Where do you source your fabrics?

It depends on the style. Some fabrics are imported and some are made here in the U.S.A.

Do you keep all your items in stock?

Yes. It is recommended you call and check stock prior to placing your order.

What if I place an order and you are out of stock. How long will it take to replenish inventory?

Depends on the quantity, usually it's 4-5 weeks to replenish inventory.